Why I sometimes Loathe Corporate America...

I've been wanting to work on my laptop using a very large HDMI 32" television which has been sitting doing nothing. That way the screen would be very big and I would not have to use my glasses or wear my contacts. Yes, I'm getting old!

So I went out and bought a box that assured me that I could connect my laptop to my television set and be happy. After two days of fighting with it, writing to the company and waiting for a response (they do not take phone calls for support) I find out that it was not my fault, the stupid box was faulty.

I wrote the following letter to them today. I'm also posting it here and in every blog in the world and if you can spread the word about this product, it will make me very happy.

Dear KWorld, manufacturers of PCTV product #KW-PCTV NTSC V1.4

I reviewed the file sent and find that you are not giving me a solution to my problem. what you say is that the resolution on my TV does not match that of my computer so therefore the image will be blurry.

Well, that's too bad for you, because I don't want a product that does not give me a good signal. You advertise that I can see my laptop screen using a TV by buying your product, but that's not true. All I can see is a blurred image, which I cannot use. How's that true to your advertising?

When you charge $60.00+ for a product that does not deliver what you promise, you are going to have a lot of pissed off customers who spent a lot of their time and effort buying your product, contacting you and trying to figure out what we are doing wrong, only to find at the end that it's not us, but your stupid product that does not work.

You sent me a response to my e-mail requesting support which only referred me to the manual that came with the product. I have it, and I read it several times. The issue was not resolved until my 3rd letter to you which resulted in you sending me the PDF file resolving my issue. You told me again and again how to make the connections, I tried it over and over to make sure I was not making a mistake, yet in the end, the reason was not that I was making a mistake but that your product is shoddy and you cannot even tell me that after all that, I will have a good image. Do you think that if you put in the box a disclaimer saying that "you may experience blurred images on your TV which we will not be able to resolve" that I would have bought your product? Of course not!

However, I did buy the product, I did spend countless hours trying to make it work and now I will take it back and get my money back. Who won here? NOBODY! in fact, you, as a corporation is the loser, because now you have one more pissed off customer who will write a really bad review on the internet about your products that everyone can see and eventually no one will trust your name.

Instead of trying to fool the consumer, why don't you just NOT make the stupid product that doesn't work anyway? You will save yourself some grief and maybe not go out of business after pissing so many people.

On top of all that, you tell me not to reply to the last e-mail because no one will read it and instead refer to your FAQ's which were totally useless anyway.

Why don't you put the PDF file you sent me on the FAQ's of your website? That would have saved me about 2 days and 2 trips to the store.

Regards,

.•:*¨¨*:•.
¸.·*¨)
(¸.·´ *Renáe Lindsay